Insurance and Payment Information
Insurance & Billing
Insurance and Payment Information
Insurance coordination at HC Orthopaedic Surgery follows established administrative processes to help patients manage treatment and billing requirements more smoothly. Our team can assist with documentation and communication with insurers where required, helping to streamline verification and reduce repeated administrative requests.
As insurance coverage varies between policies and providers, approvals, claim processes and billing arrangements may differ for each patient. These matters are reviewed individually so that administrative requirements remain clear while medical care proceeds as planned.
Insurance coverage and billing arrangements may differ depending on the insurer and policy terms.
*Coverage applies to specific doctors. Please contact the clinic for details.
Before Your Visit
Preparing for Your Appointment
If you plan to use insurance coverage for your visit, it may be helpful to prepare the following:
- Insurance membership or identification card
- Referral letters, if required by your insurer
- Pre-authorisation or Letter of Guarantee (LOG), where applicable
- Personal identification for verification
Bringing these documents can help facilitate eligibility checks and administrative processing during your appointment.
Billing Information
Payment and Billing
Billing arrangements may vary depending on the treatment provided, the insurance policy and the insurer’s requirements. In some cases, patients may be required to make payment at the point of service and submit claims directly to their insurer for reimbursement.
For questions about insurance eligibility or billing arrangements, please contact the clinic prior to your visit.
Your Questions Answered
Frequently Asked Questions (FAQs) About Insurance and Billing
HC Orthopaedic Surgery works with several local and international insurance providers. Coverage may depend on your specific policy, insurer requirements and the doctor providing treatment. Patients are advised to confirm eligibility with their insurer before their appointment.
Some insurance plans require a referral from a general practitioner or panel doctor before specialist consultation. It is recommended to check with your insurer to understand whether a referral is required under your policy.
Patients planning to use insurance coverage should bring their insurance membership card, identification documents and any referral letters or pre-authorisation documents required by their insurer.
A Letter of Guarantee (LOG) is a document issued by an insurer confirming that certain medical expenses may be covered under the policy. Requirements for an LOG vary between insurers and treatment types.
Depending on your insurer and policy terms, payment arrangements may vary. In some situations, patients may be required to make payment during the visit and submit a claim to their insurer afterwards.
Insurance coverage may apply only to specific doctors depending on the insurer’s panel arrangements. Patients are encouraged to contact the clinic to confirm coverage details before their appointment.
Meet Our Specialist Team
Dr Henry Chan
Medical Director & Senior Consultant Orthopaedic Surgeon
MBBS (S’pore), MRCS (Edinburgh), MMed (Orthopaedic Surgery), FRCS (Edinburgh)
Dr Henry Chan is an experienced orthopaedic surgeon specialising in joint replacement and complex revision surgery. Trained at the renowned Helios Endo-Klinik in Germany under the MOH HMDP scholarship, he has performed over 1,000 joint replacements and specialises in computer-assisted and robotic joint replacement techniques for precise outcomes.
Dr Nicholas Yeoh
Senior Consultant Orthopaedic Surgeon
MBChB (Edinburgh), MRCS (Edinburgh), MMed (Orthopaedic Surgery), FRCS (Edinburgh)
Dr Nicholas Yeoh is an MOH-accredited orthopaedic specialist and Fellow of the Royal College of Surgeons of Edinburgh. Fellowship-trained in hip and knee reconstruction in Sydney under the MOH HMDP scholarship, he specialises in minimally invasive joint replacement, robotic surgery and advanced techniques that enhance recovery and surgical outcomes.
Dr Tang Zhi Hao
Senior Consultant Orthopaedic Surgeon
MBBS (S’pore), MRCS (Edinburgh), MMed (Orthopaedic Surgery), FRCS (Edinburgh)
Dr Tang Zhi Hao is a fellowship-trained orthopaedic surgeon specialising in foot and ankle conditions. He completed his Foot and Ankle Surgery fellowship at Severance Hospital, Yonsei University Health System in Seoul under Professor Jin Woo Lee. Prior to private practice, he served as Consultant and Deputy Head of Orthopaedics at Khoo Teck Puat Hospital.
